@morrow without logs this will be hard to track down. can you ask your administrator to open up a support case for this?
Zarafa BV of the Netherlands is the owner of various trademarks: the word mark “ZARAFA” (Benelux registered trademark 850921, European Union registered trademark 4977047 and United States registered trademark 3793282) a visual logo (Benelux registered trademark 788588) and the word mark “Z-PUSH” (United States registered trademark 4196338). Under certain laws we also may have unregistered common law rights to these marks. We use these marks to promote and market the software we have created, alone or in collaboration with others. Regarding that software which we make available under the GNU Affero GPL version 3, we provide the following trademark license.
As we wish to encourage adoption of this software by the free software community, we have drafted this trademark policy to ensure trademark law does not block legitimate use of the software or the marks we apply to the software. We have based our policy on the policy of The Document Foundation.
Our goal is to encourage widespread use of our marks by the community while controlling that use in order to avoid confusion on the part of software users and the general public, to maintain the value of the image and reputation of the marks and to protect them from inappropriate or unauthorized use.
Any potential interpretation of this policy that contradicts this goal should be regarded as a bug. Please let us know so we can fix this policy. The same applies if a scenario exists in which the intended use of our marks is not covered. We welcome your feedback.
Our policy must balance two competing interests: we need to ensure that our marks remain reliable indicators of quality, source, and security; and we desire to permit all community members, software distributors, and others with whom we work to discuss our products and to accurately describe their affiliation with us. In creating our mark policy, we seek to clarify the uses of Zarafa marks we consider legitimate and the uses we do not.
Our general requirements are that your use of our marks be non-confusing and non-disparaging.
By non-confusing, we mean that people should always know whom they are dealing with, and where the software they are downloading comes from. Websites and software that are not created or produced by us should not imply, either directly or by omission, that they are. For example, such an implication may arise if a website or software bears no names or marks other than ours, or uses our marks as the vastly most prominent name.
By non-disparaging, we mean that, outside the bounds of fair use and similar exceptions in copyright, trademark and related laws, you can't use our marks as vehicles for defaming us or sullying our reputation.
You may use our marks without prior written permission (subject to the following terms) for the following purposes:
You may not use the marks in the following ways:
We encourage the use of our marks in marketing, and other publicity materials related to us or our software. Of course, any use of our mark is subject to the overarching requirement that its use be non-confusing.
We have three specific requirements:
The second and third requirements are waived in all contexts where such marks are not normally included: email, on-line discussion, non-graphical advertisements (when permitted), and academic papers. We encourage the use of the symbol whenever possible, but recognize that many non-commercial and informal uses will omit it.
You may create and sell merchandise using Zarafa marks without additional permission provided that you use only unmodified graphics from the logo page on our website. Please contact us if you would like to sell any other merchandise containing Zarafa marks.
If you offer services primarily related to our software (such as support), you may use our marks in describing and advertising your services relating to one of our products, so long as you don't violate the guidelines for the use of our marks or do anything that might mislead customers into thinking that either your website, service, or product is a Zarafa website, service, or product, or that Zarafa has any direct relationship with your organization.
We reserve the right to:
If you have questions about using our marks, or if you think you should be able to use our marks for any purpose not allowed by this policy and would like permission for that use, or for more information concerning our label program, please contact us by emailing email@example.com (non-public).
This document is released under the the Creative Commons Attribution-ShareAlike 3.0 Unported License. It is based on work by The Document Foundation at https://wiki.documentfoundation.org/TradeMark_Policy.