Support

Zarafa's professional support service offers different support packages, ranging from online support to 24x7 telephone support.

Online support:

  • Forum: the Zarafa forum has many active members all over the world
  • Wiki: collection of technical documents and articles to adjust or improve your installation
  • FAQ: you can find questions that have been recently asked by customers or partners
  • Documents and Whitepapers: information about installation, LDAP integration and backup strategies

For all customers using the commercial Zarafa packages, there are the following support packages:

  Standard  Professional Enterprise
Forum, Wiki, … Yes Yes Yes
Upgrades Yes Yes Yes
Portal Support Yes Yes Yes
E-Mail Support No Yes Yes
Remote-Support No Yes Yes
Phone Support No Yes Yes
Support on High-Availability No Yes Yes
Support on Multitenancy No No Yes
Crisis phone support Business
Hours
Business
Hours
24/7*
possible

 

   Standard Professional Enterprise
Basis Support Blocks 1 4 8
Maximum Additional Support Blocks License Value divided by € 2k License Value divided by € 1k License Value divided by € 1k

 

Business hours are defined as 9:00h - 17:00h (GMT+1).


*Not included per default. Enterprise customers can purchase 24 x 7 SLA's.

 

Additional support blocks
 

Additional support blocks can be purchased in accordance with the following arrangement:

  • 1 support block 200 euro
  • 2 support blocks 375 euro
  • 5 support blocks 800 euro
  • 12 support blocks 1500 euro

Please contact sales@zarafa.com to order.


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