| Language | German |  |
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Support
Zarafa's professional support service offers different support packages, ranging from online support to 24x7 telephone support.
Online support:
- Forum: the Zarafa forum has many active members all over the world
- Wiki: collection of technical documents and articles to adjust or improve your installation
- FAQ: you can find questions that have been recently asked by customers or partners
- Documents and Whitepapers: information about installation, LDAP integration and backup strategies
For all customers using the commercial Zarafa packages, there are the following support packages:
| Level 1 |
Level 2 |
Level 3 |
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| Annual Licence Amount | < 2500 euro | > 2500 - < 15000 euro |
> 15000 euro |
|
Forum, wiki, documentation |
Yes | Yes | Yes |
| Software upgrades | Yes | Yes | Yes |
| Support portal / email support | Yes | Yes | Yes |
| Phone support (Business hours) |
No* | No* | Yes |
| Crisis phone support | Business hours | Business hours | 24 x 7** |
| No. of support blocks | 2 | 10 | 25 |
Business hours are defined as 9:00h - 17:00h (GMT+1).
*Zarafa partners have a variety of support offerings for customers. Most Zarafa (end)customers have decided to authorize partners to be the contact for this Zarafa support.1
**Not included per default. Enterprise customers can purchase 24 x 7 SLA's.
Click here for the new maintenance and subscription plan valid from the 1st of April 2010
Additional support blocks
Additional support blocks can be purchased in accordance with the following arrangement:
- 1 support block 200 euro
- 2 support blocks 375 euro
- 5 support blocks 800 euro
- 12 support blocks 1500 euro
Please contact sales@zarafa.com to order.
Latest News
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4 March. Brazilian BluePex integrates Zarafa’s Open Source Collaboration Platform
Zarafa’s messaging software is offered to more than 1000 BluePex customers, 300 Bluepex partners
Today, at CeBIT 2010 in Hannover, Mobile Messaging and Groupware Specialist Zarafa announces that the Brazilian software security company BluePex will integrate Zarafa’s Collaboration Platform into their appliance solutions stack (1). Zarafa will be added as the only groupware messaging solution to the BluePex’ product range. This means that BluePex will offer Zarafa’s software to all existing, more than 1000 customers, via 300 partners.
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26 Feb. Zarafa Showcases its New 6.40 Features at CeBIT 2010, Hannover
5 Year Anniversay of Groupware Specialist at World's Largest Trade Fair
Groupware specialist Zarafa is delighted to announce its presence at the coming CeBIT, held between 2-6 March in Hannover, Germany. For the fifth time in a row Zarafa will be enhancing its presence in the rapidly expanding international Linux and open source market.
This time Zarafa (Hall 2, booth B30) will be promoting many exciting news.
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