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Support

Zarafa's professional support service offers different support packages, ranging from online support to 24x7 telephone support.

Online support:

Forum: the Zarafa forum has many active members all over the world
Wiki: collection of technical documents and articles to adjust or improve your installation
FAQ: you can find questions that have been recently asked by customers or partners
Documents and Whitepapers: information about installation, LDAP integration and backup strategies

For all customers using the commercial Zarafa packages, there are the following support packages:

	Standard	Professional	Enterprise
Forum, Wiki, …	Yes	Yes	Yes
Upgrades	Yes	Yes	Yes
Portal Support	Yes	Yes	Yes
E-Mail Support	No	Yes	Yes
Remote-Support	No	Yes	Yes
Phone Support	No	Yes	Yes
Support on High-Availability	No	Yes	Yes
Support on Multitenancy	No	No	Yes
Crisis phone support	Business Hours	Business Hours	24/7* possible

	Standard	Professional	Enterprise
Basis Support Blocks	1	4	8
Maximum Additional Support Blocks	License Value divided by € 2k	License Value divided by € 1k	License Value divided by € 1k

Business hours are defined as 9:00h - 17:00h (GMT+1).

*Not included per default. Enterprise customers can purchase 24 x 7 SLA's.

Additional support blocks can be purchased in accordance with the following arrangement:

Please contact sales@zarafa.com to order.

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Sehen Sie sich die Online Demo an oder laden Sie die Testversion oder die OpenSource-Version herunter.

2 July - Zarafa Summercamp Cement Position at Top of European Open Source Vendor Events

The Zarafa Summercamp 2010 came to an end on Friday the 18th of June – a 2 day conference which again drew a lot of interest, cementing its position at the top of European open source vendor events, through even higher attendance numbers than in 2009 and intensified contributions of community members and partners.
18 June - Zarafa's New Integration Framework to Support Wave of Open Source Integrations

At the second day of its Summercamp, the Dutch mobile messaging and collaboration specialist Zarafa launches an integration framework that will give the open source community and commercial integrations with Zarafa's Collaboration Platform a next big boost.

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2 July - Zarafa Summercamp Cement Position at Top of European Open Source Vendor Events

The Zarafa Summercamp 2010 came to an end on Friday the 18th of June – a 2 day conference which again drew a lot of interest, cementing its position at the top of European open source vendor events, through even higher attendance numbers than in 2009 and intensified contributions of community members and partners.
18 June - Zarafa's New Integration Framework to Support Wave of Open Source Integrations

At the second day of its Summercamp, the Dutch mobile messaging and collaboration specialist Zarafa launches an integration framework that will give the open source community and commercial integrations with Zarafa's Collaboration Platform a next big boost.